Policies

Please read our policy below fully before making your purchases and make your selections carefully as we do not offer cash or credit card refunds. Note that we need at least 14 days' notice for our Prenatal Classes and at least 7 days' for all others to offer you store credit or rescheduling. Sales are final on some items as indicated below.


Classes

Out of respect for educators’ and your fellow students’ time, it is very important that you let us know as soon as possible if there is some reason that you are unable to attend your class. As a small business, we have a minimum number of students that must enroll in order for a class to proceed so we need time to fill a space left vacant. Cancellations may cause a class to be postponed or cancelled and negatively affect the other students signed up for the class and the educator.

 

CORE PRENATAL CLASSES (Childbirth Prep, Newborn Care, Breastfeeding)

Sign up for prenatal classes by your 5th month. You should begin attending classes by your 7th month of pregnancy. All prenatal classes should be completed one month prior to your due date.

Please Note: We strongly recommend that you complete your prenatal education before your 36th week of pregnancy. If you choose to take a class that finishes AFTER 36 weeks and you have an early birth at 36 weeks or later OR you are unable to attend class for another reason we are unable to offer you a refund or store credit. 

  • If you need to cancel or reschedule, you must call us at least 14 days prior to the start of the class at 415-550-2611.*
  • While we will do our best to accommodate you we can not guarantee that a space will be available in another class for a transfer.
  • For cancelations within the perimeters of our policy we offer store credit only, not cash or credit card refunds.
  • For registrations cancelled with less than 2 weeks’ notice, no store credit will be available.
  • No shows will not receive any form of reimbursement.
  • Partially completed classes/series are not eligible for a store credit.

 

ALL CLASSES EXCEPT CORE PRENATAL (see above)

  • If you need to cancel or reschedule, you must call us at least 7 days prior to the start of the class at 415-550-2611.*
  • While we will do our best to accommodate you we can not guarantee that a space will be available in another class for a transfer.
  • For cancelationS within the perimeters of our policy we offer store credit only, not cash or credit card refunds.
  • For registrations cancelled with less than 7 days’ notice, no store credit will be available.
  • No shows will not receive any form of reimbursement.
  • Partially completed classes/series are not eligible for refund/store credit under any circumstance.

 

CLASSES & GROUP PASSES 

Passes are final sale and expire after a period of time. Expired credits can be rolled over with the purchase of a new pass.

 

LACTATION CONSULTATIONS

  • If you need to cancel or reschedule, you must call us at least 48 hours prior to your appointment at 415-550-2611.*
  • We can not guarantee that a space will be available for a transfer
  • Refunds will be issued as store credits only.
  • For registrations cancelled with less than 48 hours’ notice, no store credit will be available.
  • No shows will not receive any form of reimbursement.

*Cancellation or transfer requests involving a medical emergency made after the stated deadline will be considered on an individual basis. We may charge a administration fee of up to 25% for any exceptions made to our policy

 


Products & Gift Cards

GIFT CARDS

Both E-Gift Cards & Physical Gift Cards are final sale.

Treat gift cards like cash! Please be sure to record gift card number as it is required to utilize funds. Cards cannot be replaced and funds will be forfeited if card number cannot presented at time of purchase. Recording the number and storing it in a safe place immediately upon purchase is highly recommended.

     

    PRODUCTS

    We offer store credit or exchange only, within 30 days of purchase. A receipt must be presented. Items must be in like new, resellable condition with all packaging and/or with tags attached.

    All sales are final on nursing bras & tanks and AquaDoula Tub liners.

    Sales are final on opened pillows & mattresses, breastfeeding pumps & supplies and sale items.