General Questions

The best way for us to avoid playing phone tag is for you to make an appointment.  We will then call you at the scheduled time. You can also leave a message or email us at for general inquiries and for class/support group related questions. We will mainly have time to reply before 11am or after 5pm.


Nope. All classes are virtual. We will not open again for in-person classes until our team and Board feel that it is safe and responsible to do so. We anticipate that to be: (1) after the end of the academic school year (June 2), (2) after the Shelter in Place order is lifted, AND/OR (3) when gatherings of 50 people are allowed in San Francisco.

You can see current virtual offerings here. If a class is available for sign up on our website, and the physical distancing order and limit of gatherings is still in effect when the class starts, it will be online.

If it is safe for classes to happen in person AND all registered students are able to attend that class in person the class may be moved back to our physical location. If some students cannot attend then we will either move them to another date, hold the class both in person & online or just hold it online. This will be determined on a class by class basis when the time comes. We will communicate with all registered throughout the process. 

If you're experiencing an issue connecting the Beoplay A1 to your device, checkout the documentation and solutions below:

Interference with the Bluetooth signal – Bluetooth operates in the 2402 to 2480 MHz range and may be disturbed by other 2.4 GHz networks (e.g. WiFi routers and networks, wireless keyboards, mouse, etc). Turn off or remove other Bluetooth connections in the surrounding area, then try connecting again. Alternatively, go to another location, such as an elevator or outside, that has less Bluetooth noise from other products to test your connection.

Distance between the E8 and Bluetooth device - Face the front of your product towards the Bluetooth transmitting device (max distance is 10 meters and line-of-sight). Note that the Bluetooth antenna must be in your right earbud.

E8 Bluetooth receiver in the right earbud – If you wear a sports watch (e.g. an Apple watch) on your left wrist and are experiencing dropout issues, we recommended moving the watch to your right wrist.

To remove all paired devices from any of our speakers, press and hold the Bluetooth button and the power button simultaneously for more than 3 seconds. This resets the speaker to factory settings and the speaker will be in pairing mode when you turn it back on.

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